ClaimThe $2.5 billion Amazon Prime settlement
In September 2025, Amazon settled the Federal Trade Commission's case alleging it enrolled customers in Prime without clear consent and made cancelling hard. Here's what the FTC says about the refunds:
- Who's eligible: US customers who signed up for Prime, or tried to cancel, between June 23, 2019 and June 23, 2025 through certain enrollment flows, and who used few Prime benefits.
- How much: a refund of Prime fees, capped at $200 per person. Earlier payments were capped at $51.
- How it's paid: by check, PayPal or Venmo. Payments are going out through April 2027.
- Cash it quickly: the FTC says each payment expires 60 days after it's issued.
- Claims: people who weren't paid automatically could file a claim until July 27, 2026. That window is now closed.
Details are on the FTC's Amazon refunds page and the official settlement site, SubscriptionMembershipSettlement.com.
Amazon returns refund settlement (open)
Amazon Returns Refund Settlement
claims
Amazon allegedly failed to refund, or re-charged, customers who returned items. Customers Amazon's records flag are paid automatically; others (Subclass B) must file a claim showing the refund was wrongly denied or reversed.
- Fund
- $309,500,000
- Case
- In re: Amazon Return Policy Litigation
- Administrator
- Angeion Group
- Official site
- www.returnsettlement.com
- Returned or asked for a refund on a physical Amazon.com item received in the US
- Between Sep 5, 2017 and Feb 12, 2026
- Didn't get the refund or were re-charged
- Subclass B claimants give order numbers and proof of return
If Amazon's records show you were affected, you're paid automatically. If not, you can file a claim by showing your refund was denied or reversed, so gather your order numbers and return confirmations.
Amazon Alexa recordings lawsuit (pending)
A class action says Alexa devices recorded and kept conversations without consent, including when they woke up by mistake. The court has narrowed the claims, but the main wiretap claims continue. There's no settlement, payout or claim form yet. Claim lists it under Watching and will alert you if claims open.
FAQ
Can Amazon customers still file a claim in the $2.5B Prime settlement?
No. The claim deadline was July 27, 2026. Eligible customers already identified by Amazon receive payments automatically through April 2027.
How much is the Amazon Prime settlement payment?
Up to $200 per person according to the FTC, based on the Prime fees you paid. Earlier automatic payments were capped at $51.
Is there an Amazon class action I can join right now?
Yes. The Amazon returns refund settlement accepts claims until December 1, 2026 from customers whose return refunds were denied or reversed.